General Questions
Q: What are Quality Service Providers (QSP)?
A: Quality Service Providers is a platform dedicated to certifying businesses based on the quality and reliability of their services. It helps build trust between service providers and clients.
Q: Why should I choose QSP for certification?
A: Our certifications are designed to enhance transparency, improve customer satisfaction, and give your business a competitive edge by showcasing your commitment to excellence.
Q: Who can apply for a certification?
A: Any business offering services and aiming to improve trust, reputation, and customer satisfaction can apply for our certification.
Certification Process
Q: What does the certification process involve?
A: The process includes an initial consultation, evaluating your services through audits and customer feedback, and issuing a certification if your business meets our criteria.
Q: How long does the certification process take?
A: The duration depends on the size of your business and the complexity of your operations. On average, it takes 2–4 weeks.
Q: What happens if my business doesn’t meet the criteria?
A: We provide detailed feedback and recommendations to help you improve. Once you have made the necessary improvements, you can reapply.
Pricing and Payments
Q: How much does certification cost?
A: Certification costs vary depending on the size of your business. Visit our Pricing page for detailed information.
Q: Are there additional fees after certification?
A: Yes, an annual surveillance audit is required to maintain certification validity, which costs 50–80% of the initial setup fee.
Q: What payment methods do you accept?
A: We accept bank transfers, credit/debit cards, and secure online payment options.
After Certification
Q: How long is the certification valid?
A: Certifications are valid for one year. Renewal is required annually through a surveillance audit.
Q: Can I use the certification logo on my marketing materials?
A: Absolutely! Certified businesses receive a digital badge and logo for use on websites, advertisements, and printed materials.
Q: What happens during the annual audit?
A: The annual audit ensures that your services continue to meet our certification standards. It includes a review of processes, customer feedback, and any changes in your business.